Please do not send us items that do not meet the conditions listed above, as we will not issue refunds for non-qualifying items and cannot return the items to you. We cannot accept returns of opened items or items returned more than 30 days after delivery.

Please package the return item carefully as we are not responsible for any damages that may occur when you ship it back.

All RMA should be requested within 30 days of delivery of a shipment.

Shipping, handling, and transaction fees are not refundable except if the return / exchange is a result of our error.

Please email promo@3gobuy.com to obtain RMA and return instructions.

Opened, shrink-wrapped software are not returnable

Due to the personal nature of headsets, once opened, headsets are not returnable. Please make sure to check compatibility with your device before opening.

Opened item are not returnable

RAs are valid for 13 days from the date of issuance. The RA number must appear on your return packing label or clearly on outside of box. Returns will not be accepted without an RA.

We highly recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery”. 3GObuy shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and is non-refundable.

DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 30%-50% Returns Processing Service Charge.

Defective product must be in original factory carton with all original packing materials

All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your may result in a 30%-50% Returns Processing Service Charge.

The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.

Return Authorization numbers are good for fourteen (13) days only. Any products returned after the expiration date will be refused.

If the product is found to be non-defective, an inspection fee of 30%-50% per unit, will be billed to the buyer.

DAMAGES

Our DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

Note any damages on the receipt.
Refuse the shipment (if possible) so that it is returned to our warehouse for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact us for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the co-signee. The shipping cartons, packing and content should be retained in the same condition as received.

We does not accept a lot of the home entertainment, video games, and unopened software back. You must have a Return Authorization(RA) number before returning any merchandise.

Manufacturer Restrictions:
Some manufacturers have implemented returns restrictions that prevent 3GObuy from being able to accept returns or offer exchanges, replacements or credits on their products. Products from such manufacturers are not returnable to 3GObuy FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. 3GObuy cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.

SPECIAL RETURNS:

Kodak

Please contact Kodak directly at 800-235-6325.

XBox

No returns on X-box 360 consoles

Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only.

PlayStation

PlayStation Consoles - Defective return window is 30 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyer will be billed for missing parts.

Playstation Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. We reserve the right to refuse to issue RAs.

Nintendo

Nintendo Consoles - Defective return window is 30 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyer will be billed for missing parts.

Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. We reserve the right to refuse to issue RAs.

JVC

No returns on color television, VCR, DVD, camcorders or Home Theater Systems. Authorized service center repair only (800-537-5722).

Panasonic CE

No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

Philips

All TV, TV/VCR, and Pronto Remote Control product are Factory Warranty only and cannot be returned to us. See complete Philips guidelines here.

Philips End-User Return Policy

Philips DVD, DVD/VCR combo and VCR units have a 90-day OTC exchange warranty for defective units. After 90 days through 1 year, an exchange can be made through Philips for a nominal fee.

Samsung

Samsung will only accept product returns due to the inability of Samsung to service the product on a timely basis. RMA's will be issue only to product that cannot be repaired within 30 days.

Sony

Sony does not accept returns.

Toshiba

No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)

Coby Electronics

We are not able to accept items from this manufacturer back. You must go directly to the manufacturer and have your item returned.

Consumables

We don't take back consumables, ie paper, ink, software, cd/dvd disks, etc. If the item is sent back we may refuse the package, especially if opened.

Asus

We don't accept Asus products back, you must contact the manufacturer at 888-678-3688.

Effective Date: April 2, 2007